FAQs:

Yes. The City of Saskatoon is undertaking this initiative to learn more about how residents get around the City. The City of Saskatoon mailed letters to randomly selected households inviting them to participate in the survey either by telephone, or online.

To survey specific sub-groups, the City has handed out post cards on board Saskatoon Transit, randomly selecting transit users to participate in the survey. The City has also invited a random selection of University of Saskatchewan students to participate in the survey.

If you wish to validate the authenticity of this survey you may contact the City of Saskatoon at 306-975-2476 or visit the City's page.

Canada-based research firm R. A. Malatest & Associates Ltd. will conduct the survey on behalf of the City of Saskatoon.

The 2023 Saskatoon Household Travel Survey will occur from September to November 2023. Keep an eye out for an invitation to see if you have been selected to take part in this important survey!

Participation in the survey is voluntary.

While voluntary, your participation is crucial. The few minutes you take to participate will have a big impact by representing the travel choices and travel patterns for residents in your area.

The first two sections of the survey contain questions about your household and the people living in your household. The final section asks questions about the trips taken by each member of your household that is 5 years of age or older on a particular weekday (your Travel Day). Post-secondary students living in residence or in a roommate situation only have to answer for themselves, not the household.

Types of questions are listed here.

Yes, residents who do not travel are just as important as those that do. Your survey answers will help build a snapshot of the travel patterns of the population as a whole, including people who did not travel on the day for which travel information is being provided. Your participation will ensure the survey reflects the make-up of the general population.

The information on travel patterns will help planners better understand residents' current transportation choices and trip purposes. Your responses will be combined with other responses in your area and the results will be used to help plan transportation infrastructure and services to better accommodate residents' needs.

We will be surveying randomly selected households across the City of Saskatoon. We will also be inviting a random sample of transit users to complete the survey. University of Saskatchewan students living in residence and off-campus will also be randomly selected to participate in this survey. Only a limited number of invitations are sent out, so your participation is very important.

Congratulations, your household has been randomly selected to complete the 2023 Saskatoon Household Travel Survey. Please log on to the survey using the unique access code listed on the top right-hand side of your letter. You can also complete the survey by telephone with one of our professional interviewers by calling us toll-free at 1-866-229-0208.

Congratulations, you have been randomly selected to complete the 2023 Saskatoon Household Travel Survey. As a transit user, you can help shape Saskatoon's transportation future! Please log on to the survey using the unique access code listed on the top right-hand side of your post card. You can also complete the survey by telephone with one of our professional interviewers by calling us toll-free at 1-866-229-0208.

Congratulations, you have been randomly selected to complete the 2023 Saskatoon Household Travel Survey. As a University of Saskatchewan student, you have the chance to share a unique perspective and inform the City of Saskatoon about the transportation needs of students!

To complete the survey, please follow the link provided within your email invitation. This link will bring you directly to the survey. Please take note of your secure access code in the footer of the survey page, you will need this access code to return to the survey at a later time, if you do not plan on completing the survey in one sitting. You will also need this access code if you would like to complete the survey by phone with one of our professional interviewers toll-free at 1-866-229-0208.

The survey should take about 10 - 20 minutes. The length depends on the number of people in the household and how many trips were taken the day before the interview. It is extremely important all your data is entered completely and accurately. You can also complete the survey by telephone with one of our professional interviewers by calling us toll-free at 1-866-229-0208.

Yes. To make an appointment to be interviewed please phone 1-866-229-0208. Please leave a voicemail that includes the date and time as well as your secure access code.

Yes. An online version of the survey is available at saskatoontravelsurvey.ca. The survey can be accessed by entering your unique secure access code. University of Saskatchewan students that received an email invitation to complete the survey are asked to follow the link directly in their invitation.

The online survey has been developed to work on most web browsers on personal computers, tablets, and mobile devices. The survey does include some features such as Google Maps which may be more challenging to navigate using only a keyboard (if not using a mouse or touchscreen).

If you have difficulty completing the survey online, please email info@saskatoontravelsurvey.ca or call 1-866-229-0208 for assistance, to complete the survey over the phone, or for accommodation with alternate methods of completing the survey.

Yes. The survey can be completed online and by phone in English.

If you have received a survey invitation and cannot do the survey in English, please call us at 1-866-229-0208 to complete the survey over the phone with one of our surveyors in another language.

You can participate in two ways:

1. Online: You may choose to fill out the survey online by logging in on the home page using your secure access code. University of Saskatchewan students are asked to follow the link directly in their email invitation.
   
   If you begin the survey online and require assistance, we also provide phone-in support between 9 a.m. and 9:30 p.m. CT on weekdays, 10 a.m. to 6 p.m. CT on Saturdays and 12 p.m. to 6 p.m. CT on Sundays at 1-866-229-0208.



2. Phone: You may also choose to give us a call at 1-866-229-0208 during those same hours and one of our professional interviewers will be happy to conduct the survey with you over the telephone.

Please note, our survey interviewers may call selected households, who have not already completed the survey, on weeknights between 5 p.m. and 9:30 p.m. CT and Saturdays between 10 a.m. and 6 p.m. CT. We will only be calling households with a listed phone number from the white pages that was matched to the address we have on file. If you received a letter inviting you to participate, we would encourage you to do the survey online or please call us, in case we cannot call you.

You will know that you have contributed to a vitally important research study. The last survey was conducted more than 10 years ago, and much has changed since then, so your contribution makes a difference!

To thank you for your time, you are eligible for some great prizes or a direct incentive!

• If you received an invitation in the mail, you will have the chance to win one of two $500 cash prizes or one of eighty $50 gift cards for completing the survey.
• If you received an invitation to participate while on board a Saskatoon Transit bus, you are eligible for a $10 e-gift card as a thank you for completing the survey.
• If you received an email invitation from the University of Saskatchewan, you will have the chance to win one of two $500 cash prize or one of twenty $50 gift cards for completing the survey.

The prize draws will be held in late 2023 and winners will be contacted directly by Malatest. Click here for contest details. Click here for more details on the incentive.

Any information collected as part of the 2023 Saskatoon Household Travel Survey is protected under the Freedom of Information and Protection of Privacy Act (FOIP). The personal information you provide will be kept confidential and will not be shared with anyone for any other purpose outside of this survey. Your responses will be combined with other responses in your area before they are used for analysis or reporting. No information that could be traced to you or other members of your household will ever be released.

In accordance with privacy legislation, your personal information will be destroyed at the conclusion of the survey's data collection phase. After 12 months, we will delete your contact information (name, phone number, e-mail address) unless you direct otherwise. For more information please refer to the Privacy Statement.